Help Center

You've got questions. We've got answers! Here are the answers to some of the most frequently asked questions.


Return Policy

What is the return policy of Caribbean Liquors & Tobacco?
Customers may return a product that is in saleable condition to the Caribbean Liquors & Tobacco retail store provided it is accompanied by the original receipt within three (3) days of purchase. The customer can choose to be refunded by way of store credit, gift certificate or exchange of product. All purchases are non-cash refundable. Exchange or credits will not be issued for returns without a receipt.

All product returns require a customer’s name, telephone number, and email address, and customers are asked for identification to verify the information given. This information is used to minimize fraudulent transactions and ensure product quality standards are not at risk.

What does saleable condition mean?
Saleable condition means the items are suitable for selling or capable of being sold. The product must be in good condition. It must be clean, unopened, label intact and no water or any other types of damage visible.

Can I return champagne or wine?
Proper storage is integral to the quality of wines and champagnes. After a sale we are not in control of where an item has been stored, and as such we cannot issue a refund for wines or champagnes.

Can I return delisted or sale product?
No. When CLT decides to stop carrying a product or carryout a sale its price is decreased to enable us to clear remaining inventories of the product. The sale of all delisted and on sale product is final.

Is there a limit to the number of products I can return?
There is no limit to the number or value of products which may be returned at any given time as long as items are accompanied by the original receipt within three (3) days of purchase.

How do I return a defective product?
CLT is committed to providing the highest quality beverage, alcohol and tobacco products available. If you feel you have purchased a defective product from our inventory, you may return the product to our retail store for inspection. Return of a faulty product must indicate immediate discovery. Defective returns will not be accepted when a large fraction of product is absent from the packaging.

Why do you need my ID/ personal information?
CLT collects name, telephone number, and email address from any customer returning items for fraud prevention purposes, and to communicate with customers regarding any health or safety matters in cases of defective or recalled product.  Photo ID is requested in order to verify the collected information and will not be recorded.


Delivery Policy

CLT is dedicated and strives to maintain a prompt delivery schedule to all customers. Our general order processing policy typically allows up to a 48-hour delay from the time of order confirmation to receipt of order. There have been many instances of same-day delivery however with traffic congestion and high order volumes, it can sometimes become difficult.

If you place an order after hours, please note that the order processing will begin the next business day. We advise customers to make a note in the comments field for special (for example expedited delivery or specific packaging) requests and we will try our best to facilitate you.

Customers must be 18 years or older and of sound mind and body to receive and sign off on an order. You may also be asked to present proof of your age upon delivery.

There is a flat rate delivery charge of $5 for each order made to the delivery address you indicated in your order.

What do you mean by a 48-hour “delay”?
The 48-hour delay encompasses the entire process of the order entry, picking the items, and the actual delivery, including traffic conditions and order volume. If you place an order after hours or during a public holiday, please note that the order processing will begin the next available business day.

Can anyone at the listed address receive the order?
Yes, however the person must be 18 years or older to sign off and receive the product.  When you or your authorized person picks up or signs for the products ordered you may be required to present proof that you are 18 years of age or older.

What does it mean to be of sound mind and body?
This means that our delivery team reserves the right to not deliver an order if circumstances surrounding delivery are deemed unsuitable for any reason including but not limited to the recipient being under the influence of alcohol or drugs.

Can an order be simply dropped off at the specified address?
No. Caribbean Liquors will not leave product unattended. Someone must be there to receive and sign off for the order.

Pick-Up Policy

Once a customer specifies that their order is for pickup they will receive a “Ready For Pickup” email when the order has been processed and packaged. When you pick up orders in-store, you must present a copy of your “Ready For Pickup” confirmation email (you may also be asked to show picture identification). Products may only be picked up by, a person 18 years or older, who is not or does not appear to be intoxicated or high.

Store pickups can take up 24 hours from the time of order confirmation to “Ready For Pickup” notification.

How long will you hold my order in store?
If an order is not picked up within 2 days of the “Ready For Pickup” notification the products will be returned to our inventory until the customer can advise of a pickup date that works for them.

Order Cancellations

We may cancel your order before delivery in whole or in part. We may do this even if we have received payment from you or sent you a tax invoice. In the case of Pick Up orders, we may make such cancellation before collection of the ordered products. Any such cancellation shall be by giving you such reasonable cancellation notice as we are able to provide via any of the contact details, we have for you. The circumstances in which we may cancel your order are if:

  1. any of the ordered products are not available;
  2. there was any error in the description of any ordered products, or their price as advertised by us;
  3. these terms and conditions (for example under "Delivery Policy" above) provide that we may not deliver your order. 

Payment Policy

Payment methods accepted for online payments of deliveries and pick-ups:
Visa and MasterCard.

By submitting your order, you represent that you are authorized to use the designated credit card and you authorize CLT to charge your order to that credit card. When entering your billing information during the checkout process, you must enter the billing address associated with your credit card. CLT reserves the right to obtain authorization from the issuer of that credit card and reserves the right to decline to accept any proposed credit card transaction.

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