Delivery Policy

CLT is dedicated and strives to maintain a prompt delivery schedule to all customers. Our general order processing policy typically allows up to a 48-hour delay from the time of order confirmation to receipt of order. There have been many instances of same-day delivery however with traffic congestion and high order volumes, it can sometimes become difficult. If you place an order after hours, note that the order processing will begin the next business day. Please note that our delivery policy pertains to local, island wide deliveries. We do not deliver to other islands, or internationally.

In consideration of all aspects and requirements of the various customers and sectors of the business community, please keep the following delivery terms in mind to avoid disruptions to your deliveries:

• Caribbean Liquors & Tobacco reserves the right to the property of the delivered goods up to and until full payment of the agreed price. Therefore, Caribbean Liquors & Tobacco retains ownership of the delivered goods as meant in Article 3:92 of the Civil Code up to and until full payments is received.
• The Buyer is authorized, within the normal functioning of his enterprise, to resell the delivered goods. The buyer cannot, however, pledge them or transfer the delivered goods as security or otherwise encumber the delivered goods.
• Caribbean Liquors and Tobacco reserves the right to claim advance payment on prior to delivery of any goods, by means of pro-forma invoices.
• Immediate delivery is not company policy. Without exception, all customers get priority according to the shipping logistics and resources available to us.

In addition to the above processing, we encourage our customers to help us curb unnecessary costs to both parties and to avoid misunderstandings with our delivery personnel by implementing the following steps with deliveries:

• Always verify the documents (invoices/delivery receipts) presented to you. Make certain that the ‘Customer Name’ & ‘Ship To Address’ relate to you.
• Always conduct your own checks (check off on your invoice) of the inventory as it is being offloaded.  
• Always note discrepancies (broken items, missing items, incorrect items or size) on the documents and have one of our delivery personnel co-initial the remarks.
• Always print your name, date, and time of delivery alongside your signature.

Order Cancellations

We may cancel your order before delivery in whole or in part. We may do this even if we have received payment from you or sent you an invoice.  The circumstances in which we may cancel your order are if:

• any of the ordered products are not available;
• there was any error in the description of any ordered products, or their price as advertised by us;
• the terms and conditions listed in the "Delivery Policy" above provide that we may not deliver your order. 

Payment Policy

All accounts on credit are requested to pay outstanding orders by the 15th of every month. We reserve the right to place on hold or close an account who has not paid on time.

Cash on Delivery (COD) Terms:

• Accounts are required to pay upon delivery of goods.

Open End Monthly Charge Account Terms:

• Payments are to be ready no later than the 15th for goods delivered the prior month/period.
• We accept checks, cash, credit/debit, and bank transfers.
• Contact accounting@cltbv.com to get your account up-to-date.

Bank Transfer Information:

• Royal Bank of Canada (RBC)
  • USD ACCOUNT 8200000002344357
  • NAFL ACCOUNT 8200000002439307
• Windward Island Bank (WIB)
  • USD ACCOUNT 21762101
• LCL Bank (LCL)
  • EURO ACCOUNT 0000070216U
  • USD ACCOUNT 0000070217V

Credit Notes and Cheques Issued by CLT:
Any Credit Notes issued by CLT must be used within one (1) year of the issue date. Cheques issued by CLT must be deposited withing three (3) months of the issue date.